Hawksburn Podiatry

Professional Podiatry Services for the whole family.

Call now on (03) 9826 8588 or

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COVIDSafe

Keeping you Safe
Maintaining hygiene
  • Alcohol hand sanitiser is available at reception and in clinical rooms for your use
  • Eftpos terminals and pens are routinely disinfected
  • Treatment surfaces are cleaned after every consultation
  • High touch surfaces are frequently cleaned and disinfected
  • If you are unwell please postpone your appointment until you are feeling better. You may be asked if we can take your temperature
  • Hawksburn Podiatry reserves the right to restrict entry
Maintaining physical distance
  • Masks must be worn during appointments
  • A cough guard has been installed at reception to protect staff and clients
  • Only one client is permitted in the treatment room per consultation. Unless clinically indicated
  • Telehealth consultations are available where appropriate
  • Waiting areas have been adapted to facilitate physical distancing
  • Please arrive ontime for your appointment to avoid un-necessary waiting
Following advice
  • Knowledge and advice is routinely reviewed and practice changes made as appropriate
  • Podiatrists are encouraged to use the COVIDSafe app.
  • If Podiatrists are unwell they will not be attending work. Where possible alternative arrangements will be put in place for any consultations

Hawksburn Podiatry Privacy statement

Health information at this clinic is handled in accordance with government regulations contained within the Victorian Heath Records Act 2001(Vic) and Privacy Act 1998 (Cth).

What information is collected and why?

During your consultation details about your health, contact information, previous and ongoing treatment will be collected to enable a treatment plan to be developed. Updated details are added to your file at the time of each consultation.

How is this information used?

Personal information collected may be used for billing, statistics, and correspondence or as part of an appointment reminder service. Health information collected will be used directly in the development of a treatment plan.

You have a right to withhold information or to receive anonymous treatment if desired; however this may compromise the quality of your health care. No information will be passed onto a third party without your consent, unless the law requires us to. If you do not wish to receive promotional material or participate in our appointment reminder service please inform your practitioner.

Storage and disposal of health records

Your health information is stored in a file that is held in a secure location within the clinic. Information is held for a minimum of seven years following your last contact and destroyed in accordance with government requirements.

Accessing information

You are able to view your personal health record at the clinic, with explanation from a podiatrist if requested. We are able to provide you with a summary of your record for a reasonable fee should this be required. Any information contained within the file, that you believe to be inaccurate, may be amended at your request. Some legal reasons may prohibit your access to your health record file.

Inquiries or complaints

Should you have further questions about, or a complaint relating to, how information is handled with in this clinic please speak to the Podiatrist or contact the Office of The Health Complains Commissioner (HCC) Health Services Commissioner, by phone 1300 582 113 (free call). More information about the act can be found at hcc.vic.gov.au.

Hawksburn Podiatry
Shop 1 / 521 Toorak Road, Toorak 3142
Call: (03) 98268588
Important stuff: privacy | COVIDSafe

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